Conclusion
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Implementation roadmap
Chatbots are poised to transform the healthcare experience by providing instant information and support, serving as a valuable data source for Pharma companies. Chatbots make the healthcare system more efficient and effective.
Chatbots have the potential to be the first go to option for patients for most of their medical needs to make informed decisions.
Analytics
Monitor the AI activity, easy access to all the metrics to maintain and improve.
Benefit and Value
A fully customasable bot with easy content managment and analystics.
How it is done ?
The Bot is built using LLM dedicated for medical and pharma where through different layers bot is complaince ready easy to be deployed on your website.
Chatbot Concept
This is a Chatbot concept for a Pharma company here we wanted to set up a quick search for patients and HCP's where it would help them find content and also navigate them to that page and help HCP give the right treatment.
Ask
Design Concept
Client
U.S Big Pharma
Year
2024
Common scenarios
Chat flow
How AI Generates Customized Chatflows for Specific Websites Based on Their Content
Patients
Lisa, a 45-year-old patient diagnosed with psoriasis, visits a pharma website to learn about a new biologic treatment. She comes across terms like “TNF inhibitors” and “IL-17 pathways” but doesn’t understand their relevance. She gets frustrated and leaves without finding clear answers.
Doctors
Dr. Patel, a cardiologist, is considering prescribing a new heart medication. He wants to check the renal dosing recommendations for a patient with kidney disease. However, the prescribing information is a 40-page PDF, making it difficult to find what he needs quickly.
Patients
John, a diabetes patient, wants to check the insulin dosing instructions for a recently prescribed medication. He clicks on "Patient Resources" but finds a mix of PDFs, videos, and FAQs without a clear path to dosage details. He struggles to locate what he needs and gives up
Caregiver/Nurse
Rachel, an ICU nurse, needs to check the dilution instructions for a critical IV antibiotic. She searches the pharma website but finds only a generic product brochure instead of step-by-step preparation instructions.
Caregiver/Nurse
Linda, a mother of a child with severe asthma, struggles to understand how to use the new inhaler device prescribed by the doctor. The website has a long text guide but no step-by-step video tutorial.
Doctors
Dr. Wong, an oncologist in Singapore, is interested in a newly approved immunotherapy but finds conflicting information. The pharma website lists the drug but does not clearly indicate if it’s approved in his country. He wastes time searching elsewhere.
The Solution
What if users could simply ask and receive instant, personalized answers—without clicking through endless pages?
The Challenge
Pharma websites are designed to provide crucial information, but they often fail to deliver a seamless, user-friendly experience. Users—including patients, healthcare professionals (HCPs), caregivers, and nurses—face numerous challenges when searching for medical information.
Get tailored answers
User type detection helps Understand the user and intent to give appropriate answers.
Content management
Manage content, Upload Directly through Veeva all the MLR approved content and easy way to update content regularly and always be complaince ready
Brand specific customisation
Customise the AI appearnce to match your brand.
Bot Persona customisation.
why only limit your brand prsence through apprearance, customise the bot to speak in your brand language and add custom voice, build the bot persona to match your brand.
"Revolutionising healthcare accessibility through the power of AI and ML, our chatbot solution delivers unparallel convenience to all users. Our strategic road map positions us to lead the Pharma industry towards a brighter future."
Future is conversational
No more searching, ask the question and get concise immediate answer with relaiable resources instantly.
