Chatbot Concept
This is a Chatbot concept for a Pharma company here we wanted to set up a quick search for patients and HCP's where it would help them find content and also navigate them to that page and help HCP give the right treatment.
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Design Concept
Client
U.S Big Pharma
Year
2024
The Challenge
Pharma websites are designed to provide crucial information, but they often fail to deliver a seamless, user-friendly experience. Users—including patients, healthcare professionals (HCPs), caregivers, and nurses—face numerous challenges when searching for medical information.
Common scenarios
Patients
Lisa, 45, recently diagnosed with psoriasis, visits a pharma site to explore a new biologic treatment. Confused by complex terms like “TNF inhibitors” and “IL-17 pathways,” she quickly gets frustrated and leaves without finding the information she needs.
Doctors
Dr. Patel, a cardiologist, needs renal dosing info for a new heart drug but struggles to find it in a 40-page PDF, slowing down his decision-making.
Patients
John, a diabetes patient, looks for insulin dosing instructions on a pharma site. Lost in scattered PDFs, videos, and FAQs, he can't find clear guidance and gives up.
Caregiver/Nurse
Rachel, an ICU nurse, looks for dilution instructions for a critical IV antibiotic. Instead, she finds only a generic brochure, with no clear prep guidance.
Caregiver/Nurse
Linda, whose child has severe asthma, visits the site to learn how to use a new inhaler. With only a long text guide and no step-by-step video, she’s left confused and unsure.
Doctors
Dr. Wong, an oncologist in Singapore, explores a new immunotherapy on a pharma site but can’t tell if it’s approved locally. Confused by unclear info, he wastes time searching elsewhere.
The Solution
What if users could simply ask and receive instant, personalized answers—without clicking through endless pages?
Future is conversational
No more searching, ask the question and get concise immediate answer with relaiable resources instantly.
Get tailored answers
User type detection helps Understand the user and intent to give appropriate answers.
One Chatbot, Every Site — With Memory That Follows
A smart, embeddable chatbot that works across multiple websites within a portal ecosystem — with memory that travels with the user.
Remembers conversations across domains (Website A → Website B)
Can redirect users to another site with a command (“Take me to asthma portal”)
Continues the chat context on the next site without asking users to start over
Smart chat browser
Skip the clicks—just ask.
The chatbot answers instantly and displays relevant website pages alongside the response, creating a seamless, search-free browsing experience.
Smart chat browser
Users can simply ask questions from the website instead of navigating through it,
1. Users can directly ask questions about the website content instead of navigating through it.
2. Users receive suggestions based on the website content.
3. Chat interface where users can ask questions
How it is done ?
The Bot is built using LLM dedicated for medical and pharma where through different layers bot is complaince ready easy to be deployed on your website.
Chat flow
How AI Generates Customized Chatflows for Specific Websites Based on Their Content
Chat flow
How AI Generates Customized Chatflows for Specific Websites Based on Their Content
Benefit and Value
A fully customasable bot with easy content managment and analystics.
Analytics
Monitor the AI activity, easy access to all the metrics to maintain and improve.
Content management
Manage content, Upload Directly through Veeva all the MLR approved content and easy way to update content regularly and always be complaince ready
Brand specific customisation
Customise the AI appearnce to match your brand.
Bot Persona customisation.
why only limit your brand prsence through apprearance, customise the bot to speak in your brand language and add custom voice, build the bot persona to match your brand.
Implementation roadmap
Chatbots are poised to transform the healthcare experience by providing instant information and support, serving as a valuable data source for Pharma companies. Chatbots make the healthcare system more efficient and effective.
Chatbots have the potential to be the first go to option for patients for most of their medical needs to make informed decisions.
"Revolutionising healthcare accessibility through the power of AI and ML, our chatbot solution delivers unparallel convenience to all users. Our strategic road map positions us to lead the Pharma industry towards a brighter future."
Conclusion
An intelligent chatbot isn’t just a tool—it’s a guide that moves with your users, remembers where they’ve been, and helps them get where they’re going—faster. By making conversation the new navigation, we turn fragmented journeys into fluid, intuitive experiences across every site in your ecosystem. It’s smarter support, with a human touch.